Return & Refund Policy
Returns:
Should you decide to initiate a return within 7 days for reasons related to a change of mind, please be aware that a restocking fee of $50 will be applicable. This fee covers the expenses associated with the processing and handling of your return order.
Fee Summary:
- Restocking Fee: $50
- Defective Product: No Cost for Customers
- Wrong Product Delivered: No Cost. Just ship the product back to us.
- Change of Item: $50 Restocking
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened and not missing parts.
To complete your return, we require a receipt or proof of purchase (which is a non-negotiable requirements).
To start a return, you can contact us at sales@ionready.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds :
If the goods are faulty, we will meet our obligation under the Consumer Guarantees Act to provide a remedy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you're refund approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
If you have any issue with the good receive please send us an email at info@ionready.co.nz and provide your order number and details along with a brief message about the issue and we will be in touch with you in 48 hours from the time we receive your request or simply call us on our customer service number.
IONREADY
Unit 3, 76 Porana Road, Hillcrest, Auckland 0627, New Zealand
09 2004786
